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Terms of Service

Terms of service

LEGAL CLAIM
NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. COPY CAT PRINTING CENTERS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES
THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GOTPRINT DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

Cancellations

Copy Cat Printing Centers will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction ) Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services. 

All work and services rendered to Customer remains Copy Cat Printing Centers property until Customer has paid for it and discharged all other debts owing to Copy Cat Printing Centers. If Customer misuses service(s) in any way, Copy Cat Printing Centers reserves the right to contact the parties responsible for the misuse, and demand the cost for the service(s).

Microsoft Publisher / Corel Draw Files Notice
Our preferred file type is PDF.  All customers designing in Microsoft Publisher, Microsoft Word, Photoshop or Corel Draw or any other design software package, must save and supply a high resolution pdf file for production. This is due to the complications while pre-press imposes these files at the first stage of production. Please note that a digital proof may not catch text or artwork movement during this process. If a high resolution pdf is not supplied, Copy Cat Printing will not be held responsible for any issues that may arise. This includes, but is not limited to, text movement, missing images, color shifts or text, shrinkage etc. Corel Draw has known color shifting issues.

Quotations/Estimates 
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be subject to change due to a constant fluctuation in paper and supply prices.

Payment Terms
All orders must be prepaid, we accept checks, money orders, Visa, Mastercard, Discover and American Express, and PayPal payments. Any orders placed will not be produced until a payment is made. Copy Cat Printing Centers reserves the right to refuse to produce any print job. 

For orders exceeding $5,000, we prefer payments to be made by a cashier's check or verified debit card. Please contact the accounting office at Copy Cat Printing Centers for instructions. 

Orders 
Copy Cat Printing Centers reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Copy Cat Printing Centers is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Copy Cat Printing Centers for printing and/or publication.
By uploading an order, sending it through e-mail or mailing/delivering a disk, you understand that the file which is sent to Copy Cat Printing Centers  will be the file Copy Cat Printing Centers  will print from.  Copy Cat Printing Centers is NOT responsible for printing files that may low resolution images in it.  Copy Cat Printing Centers  will not be responsible if your job is backed up incorrectly if you fail to not specify how your job is to be backed up. (Head to foot or head to tail). Copy Cat Printing Centers  is not responsible for your employees errors. Copy Cat Printing Centers will not be responsible for undetected production errors.

DO NOT SEND US LOW RESOLUTION FILES FOR ANY REASON.
IF YOUR JOB GETS PRINTED WITH THE FILE, YOU ARE RESPONSIBLE. 
                                        

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!


Refunds 
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Copy Cat Printing Centers within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.

Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Copy Cat Printing Centers can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Copy Cat Printing Centers are to the client's knowledge correct, and there are no conditions or agreements relating to the orders which are not written or accompanying said order.

Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files and artwork  Copy Cat Printing Centers is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Copy Cat Printing Centers can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Save your work!

Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

Reprints 
All reprints of orders due to poor quality, shipping damage, incorrect paper or any reason the order may be rejected by client and is agreed upon by client and Copy Cat Printing Centers to be the fault of Copy Cat Printing Centers shall be reprinted using the same artwork / electronic file that was used for the rejected order. Artwork / electronic file changes will be treated as a new job and will be 100% chargeable to the client. No artwork changes can be printed as a replacement file without prior approval by management of Copy Cat Printing Centers.

Prepress Proofs
When requested by the customer, Copy Cat Printing Centers will produce color proofs for the customer's review and approval. Until the proof is returned, no additional work will be performed.

Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

Overs/Unders
Copy Cat Printing Centers will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. The generally accepted trade practice is plus or minus 10%.

Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, Copy Cat Printing Centers and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Copy Cat Printing Centers performance has fully satisfied all terms, conditions and specifications.

Workmanship Guarantee
Because of the nature of printing, Copy Cat Printing Centers shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, etc. With "gang run" style printing it is possible that all printed materials may be trimmed by 1/16th of an inch undersized on all sides (please address all art appropriately).

Billing/Promotional Pricing
Your credit card bill will read Copy Cat Printing Centers.  On a monthly basis we may offer special pricing. Special pricing is subject to change without notice and may be withdrawn at any time using our sole discretion. Likewise, Copy Cat Printing  Centers  reserves the right to deny promotional discounts or special pricing should we deem that the job doesn't fall within the specifications.

For orders exceeding $5,000, we prefer payments to be made by a cashier's check or customer verified debit.  Please contact the accounting office at Copy Cat Printing Centers for instructions. 

Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. Copy Cat Printing Centers has a closed loop system for color, there is no guarantee that your finished piece will match your printed sample or a proof provided by you. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, film-based proofs, and variations in monitor representations. 

Uploading Artwork
Copy Cat Printing Centers will produce your order to the best of its abilities with the artwork you place your order with. In no way can Copy Cat Printing Centers be held liable for any orders produced incorrectly due to incorrect artwork supplied by you. Copy Cat Printing Centers will not be held responsible to match printed samples that were produced by another print shop or produced by ANY outside equipment. Any incorrect artwork issues, whether it is the wrong file was uploaded or incomplete art was used for the order, the customer will be held 100% responsible for the reprint. Please check the files before sending the art and placing the order. It is your responsibility to make sure your artwork is correct and meets the Copy Cat Printing Centers requirements before placing an order.

Customer Submitted Artwork or Graphics

All artwork or designs and images must be provided in CMYK format. Copy Cat Printing Centers is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Copy Cat Printing Centers is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.  Artwork must be supplied at correct size for the item selected and any product that is created with image going to the edge of the sheet must include 1/8" additional image for trim (bleed image).

Additional fees may apply for the files larger than 30MB.

Termination of Account
Copy Cat Printing Centers may suspend or terminate your account and or your right to utilize the services made available through this website in the event that we determine or has reasonable grounds to suspect that you are in violation of the site terms. Copy Cat Printing Centers reserves the right, without notice and in its sole discretion, to terminate your right to use this website for any reason or no reason at all, and to block or prevent future access to and use of this website by you. If we determine you may be allowing someone other than you to access our website using your account information for any reason, we reserve the right to prevent your account from ordering and or viewing pricing.

Website Usage
By signing up for an account on copycatprint.com, you have agreed to the terms and usage of this website and have also agreed to be signed up for our mail list. You may unsubscribe from our lists at any time. 

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